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Returns & Warranty


If you’re unsatisfied with products you purchased from ROLLOGO, you can return your item(s) as follows:

  • Items purchased online can be returned online within 14 days of purchase.
  • Items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
  • You must have an original receipt or packing slip to complete your return.
  • Items must be unused and still in original packaging.
  • Customized products are final and are not eligible for returns, exchanges, changes or alterations.



By purchasing ROLLOGO you acknowledge that you have thoroughly reviewed and accepted ROLLOGO’s warranty terms and conditions. This warranty is intended to give you specific legal rights. In addition to the rights described above you may also have other rights which vary from country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages, repair and replacement.



ROLLOGO warrants that all ROLLOGO luggage and bags to be free of defects in design, assembly, material or workmanship for a period of five years. This warranty begins at the date of purchase. It is extended to customers who have purchased the product from either the ROLLOGO website or an authorized ROLLOGO dealer. ROLLOGO luggage is designed to be used for the sole purpose of travel. We do not warrant damage or performance limitations caused by usage for purposes other than travel. The warranty covers the failure of any major component of the product (such as handle, wheel or zipper) under the condition that they have not been mishandled or stressed outside their design specifications. This warranty does not cover defects arising from normal wear and tear (such as dents or scratches) or the natural breakdown of colors and materials, nor does the coverage extends to damage caused by misuse, neglect, accident, transport (such by airlines), improper storage, exposure to extreme temperatures, or chemicals, or any unauthorized attempt to repair or alter the product in any way. We also do not warrant loss or theft of the product or its contents.


ROLLOGO BOND to be free of defects in design, assembly, material or workmanship for a period of one year. This warranty begins at the date of purchase. ROLLOGO BOND is intended to be used inside a luggage or bag and it is for electrically charging specific devices. ROLLOGO warrants any malfunction caused by usage for purposes for which the product was originally designed. This warranty excludes damage caused by normal wear and tear, misuse (charging unintended devices for example), accident, dropped product, alteration of the product, unauthorized repairs, attachment of any unauthorized accessory, or failure to follow operating instructions.